Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What are your shipping and delivery options?
We offer several shipping methods including Standard Ground, White Glove Delivery for oversized furniture, and Threshold Delivery. Shipping rates are calculated based on the order total and the delivery method required for your items.
What is your return policy?
We want you to love your purchase. Most items can be returned within 60 days of delivery for a refund, minus a 15% restocking fee and return shipping costs. Please note that Final Sale items and custom orders are non-returnable.
Can I request fabric swatches before purchasing?
Yes, we offer swatches for many of our upholstered furniture pieces. You can order them directly from the product page to ensure the color and texture perfectly complement your space before committing to a larger piece.
Do you offer trade discounts for interior designers?
We do. Our Trade Program is designed for interior designers, architects, and home developers. Members receive exclusive pricing, dedicated support, and early access to new collections.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item arrives damaged, contact our customer support team within 48 hours of receipt with photos of the damage and the packaging so we can arrange for a replacement or repair.